Guest Services
ASSISTANCE FOR THE VISUALLY IMPAIRED
Sight Into Sound volunteers in Reliant Stadium give detailed play-by-play descriptions of Rodeo events. This service will help visually impaired Rodeo fans enjoy RODEOHOUSTON® performances on March 1, 3, 5, 6, 10 and 17. Headphones are available from Reliant Stadium Guest Services in sections 113, 318 and 517.
ASSISTANCE FOR THE HEARING IMPAIRED
All seats in Reliant Stadium meet ADA requirements for the hearing impaired and have a view of reader boards that provide a description of all action, as well as the song lyrics during the concert (when possible). Visual information also is provided by various displays in the stadium bowl and includes scores, times for timed events and contestant statistics. The Show installs eight video screens in the center of Reliant Stadium, freeing up the large end zone boards for additional graphic displays.
For both the hearing- and visually impaired, a selection of seats is available for purchase in Reliant Stadium. Please contact the Show’s Ticket Office at 832.667.1080 for further information.
ACCESSIBLE AND HANDICAP PARKING
Accessible and handicap parking is available on a first-come, first-served basis.
During the World’s Championship Bar-B-Que Contest
During the World’s Championship Bar-B-Que Contest
- Miller Lite Green Lot
- All METRO Park & Ride locations and the OST 1 Rodeo Express Lot have accessible parking, with accessible buses to accommodate special-needs visitors.
During the Houston Livestock Show and Rodeo
- Miller Lite Yellow Lot
- Miller Lite Blue Lot
- All METRO Park & Ride locations and the OST 1 Rodeo Express Lot have accessible parking, with accessible buses to accommodate special-needs visitors.
- Tram and golf cart services are available to assist the public in accessing and getting around the grounds.
AUTOMATED EXTERNAL DEFIBRILLATORS
Automated External Defibrillators (AEDs) are located in the following areas of Reliant Stadium:
- South lobby
- Field level - Sections 112 and 133
- Lower suite level - East and West VIP elevator lobbies
- Club level - Next to guest services booths (northwest and southeast corners)
- Upper suite level - East and West VIP elevator lobbies
- Upper concourse - Sections 517 and 543
- Press box elevator lobby
Additionally, AEDs are located on the first and second levels of Reliant Center. Professional medical emergency personnel are available during Show operating hours to help with AED use and to handle major and minor medical needs and emergencies.
COWBOY CHURCH
Coordinated by the Fellowship of Christian Cowboys, non-denominational services are held each Sunday at 10 a.m. during the Show. Cowboy Church features its own unique brand of music, fellowship and faith. It’s located at Café on the Park on the second level of Reliant Center.
DIRECTIONAL SIGNAGE
It's easy for patrons to get around the grounds and find their way through the many exhibits and attractions, especially with strategically placed signage throughout the facilities. At several locations throughout the complex, large "YOU ARE HERE" maps are available, showing the layout and what visitors will find in each area.
FIRST AID
Professional medical emergency personnel are available during Show operating hours to handle major and minor medical needs and emergencies. Several first aid stations are located throughout the Show grounds and are staffed by volunteer emergency medical technicians, paramedics and registered nurses.
HAND-SANITIZING STATIONS
Hand-sanitizing stations are located at the entrance of each exhibit hall in Reliant Center, and near the pony rides, petting zoos, birthing center and various locations throughout Capital One Bank AGVENTURE. Outdoors, the stations can be found by the petting zoo and pig races. Housed in little red barns, these waterless hand sanitizers are easy to see and use for visitors of all ages. Guests are encouraged to use the hand sanitizers and the sinks in the restrooms to clean their hands frequently.
INFORMATION BOOTHS
Copies of the Visitors Guide, containing daily Show schedules, maps and general information, can be obtained at the Show’s information booths and stand-alone positions. The booths are located throughout the complex. A member of the Directions and Assistance Committee in a turquoise vest can provide assistance.
INFORMATION NETWORK
This service is designed to inform, educate and entertain all Show visitors. In addition to an extensive audio/video system, guests can see the latest news and information. Programming for the network includes daily schedules of events and activities, directions to key attractions, livestock show and rodeo results, shuttle bus hours and locations, and music videos from RODEOHOUSTON entertainers.
LOST AND FOUND
Patrons can report missing items and return found items at the Show’s lost-and-found area, located in Reliant Center, room 102B. All items will be kept in that office throughout the Show. For items lost or found in Reliant Stadium, please check with any of the six guest services booths on the day the item is lost, or check with the Show’s lost-and-found area in Reliant Center after 10 a.m. the following day.
MOUNTED PATROL
They’re not literally the cavalry, but security personnel on horseback from the Houston Police Department and the Harris County Sheriff’s Office provide a very visible security force located throughout the Reliant Park Miller Lite parking lots.
ONLINE AND MOBILE SERVICES
Mobile Club
Get the latest breaking news from the Houston Livestock Show and Rodeo sent directly to your mobile phone. Join the Mobile Club now - text RODEO to 66937.
Social Media
Make sure to "Like" the official RODEOHOUSTON Facebook page at www.facebook.com/rodeohouston, and visit www.youtube.com/rodeohouston to see all the highlights from the Show. For Twitter enthusiasts, visit the Show’s profile atwww.twitter.com/rodeohouston and click follow. Be sure to use #rodeohouston when tweeting about Show experiences and to comment on the RODEOHOUSTON Facebook page.
Get the latest breaking news from the Houston Livestock Show and Rodeo sent directly to your mobile phone. Join the Mobile Club now - text RODEO to 66937.
Social Media
Make sure to "Like" the official RODEOHOUSTON Facebook page at www.facebook.com/rodeohouston, and visit www.youtube.com/rodeohouston to see all the highlights from the Show. For Twitter enthusiasts, visit the Show’s profile atwww.twitter.com/rodeohouston and click follow. Be sure to use #rodeohouston when tweeting about Show experiences and to comment on the RODEOHOUSTON Facebook page.
RODEOHOUSTON Mobile App
Keep minute-to-minute Show updates on hand with the RODEO HOUSTON mobile app, available foriPhone and Android. The app includes parking and transportation updates, traffic and weather alerts, and shuttle and tram information, as well as a complete Show schedule, activities, concert lineup, merchandise, ticket information, RODEOHOUSTON Radio and more.
Keep minute-to-minute Show updates on hand with the RODEO HOUSTON mobile app, available foriPhone and Android. The app includes parking and transportation updates, traffic and weather alerts, and shuttle and tram information, as well as a complete Show schedule, activities, concert lineup, merchandise, ticket information, RODEOHOUSTON Radio and more.
RODEOHOUSTON Radio
RODEOHOUSTON Radio is an online radio channel dedicated to playing the music of more than 350 RODEOHOUSTON superstars. Although musically driven, RODEOHOUSTON Radio also features sound bites from history-making Show officials, entertainers, scholarship winners, committee volunteers, and more; year-round committee happenings; and news from the Houston Livestock Show and Rodeo. Listen to RODEO HOUSTON Radio at your desk or from the RODEOHOUSTON mobile app.
RODEOHOUSTON Radio is an online radio channel dedicated to playing the music of more than 350 RODEOHOUSTON superstars. Although musically driven, RODEOHOUSTON Radio also features sound bites from history-making Show officials, entertainers, scholarship winners, committee volunteers, and more; year-round committee happenings; and news from the Houston Livestock Show and Rodeo. Listen to RODEO HOUSTON Radio at your desk or from the RODEOHOUSTON mobile app.
RANDOM ACTS OF KINDNESS
Official Houston Livestock Show and Rodeo sponsors can be spotted around the grounds of Reliant Park during the Show performing random acts of kindness, such as opening doors for guests, assisting patrons in the food court area, taking photos for Show visitors, and more. These individuals are employees of organizations that are part of the Show’s sponsor program, and are volunteering their time to help make Show visitors’ experiences even more enjoyable.
RECYCLING PROGRAM
The Show’s recycling efforts resulted in 164,480 pounds of recycled cardboard and 113,480 pounds of recycled plastic and aluminum from the 2011 Show. Largely through the work of the Show’s Recycling Committee, products from Show grounds were kept out of landfills and turned into reusable products. All Show patrons can contribute to this program by using the specially-marked containers for products which can be recycled.
RODEOTV
Stay up to date on all activities and events during the Show by clicking on RodeoTV at rodeohouston.com. This includes channels providing visitors with current news from around the Show grounds; RODEOHOUSTON news and standings; and the daily Show schedule.
RODEOHOUSTON CONTESTANT BRACKET WALL
Keep track of favorite cowboys and cowgirls as they progress to the RODEOHOUSTON BP Super Series Championship at the RODEOHOUSTON Contestant Bracket Wall, located at the west end of the Reliant Center lobby. Video highlights from the previous performance, narrated by RODEOHOUSTONannouncers, provide up-to-date action.
SOUVENIR PROGRAM
For $2 each, Rodeo fans enjoy the added information provided by the RODEOHOUSTON Souvenir Program. FFA and 4-H youth groups from the Houston area sell the programs, with proceeds benefiting their organizations.
SPECIAL ACCOMMODATIONS
All facilities located on the Show grounds can easily accommodate guests in wheelchairs. Special ramps, restrooms and water fountains are located in all buildings.
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